1. Decide where to hang your curtain rod.
2. Take quick, easy measurements in just 3 minutes using the Drapery Measurement page.

We’ll guide you every step of the way to ensure a perfect fit that transforms your space beautifully.

1. Customer Measurement Errors:
We highly encourage our customers to carefully measure and choose colors before placing an order at Cozyology Curtains. If errors are made in measurement or color selection by the customer, we are unable to offer returns, exchanges, or refunds. However, we understand mistakes happen and offer support to find a solution, such as adjustments or a 50% discount on a replacement set, valid for 30 days from your original order date.

2. Manufacturer Errors:
If you receive curtains that do not match the specifications of your order due to our error, please contact our Customer Happiness Team immediately. Provide your order number and a detailed description of the discrepancy. We will promptly address the issue and issue a full refund, demonstrating our commitment to quality and customer satisfaction.

3. Need More Information?
For further details on navigating these situations, please visit our Returns and RefundsPolicy page. We're committed to ensuring a seamless experience and clarifying any concerns you may have.

No, personalized curtains at Cozyology Curtains are custom-made to your specifications and therefore are not returnable. Each curtain is uniquely tailored to fit your individual preferences, making them unsuitable for restocking or resale. We recommend ordering fabric swatches or sample booklets to ensure your complete satisfaction before making a purchase. For more details on our policies, please visit our Refund and Return Policy page.

Yes, you can cancel your order under specific conditions:

• Immediate Cancellation: You can cancel within 12 hours of order confirmation for a full refund.
• During Production: Cancellations made after 12 hours and before shipment will incur a 50% cancellation fee.
• Post-Shipment: Orders cannot be canceled once shipped, and no refund will be available.

For more detailed information, please visit our Cancellation Policy.

Fabric Samples: We aim to deliver fabric samples within 3-5 business days.

Customized Curtains:

• Customization Time: 7-10 business days
• Shipping Time: 7 business days

Holiday Season: During the holiday season, delivery times may be extended. We will notify you of any potential delays after you place your order.

Our custom orders are shipped using DHL, FedEx, or USPS, depending on the destination and service availability.

To track your order, please click on Track My Order and enter the tracking number provided in the email notification. For additional details regarding shipping, please visit our Shipping Policy.

For guidelines on fabric care, please visit our Fabric Care and Maintenance Page where you can find detailed tutorials.

Yes, we offer a wide selection of fabric samples to help you find the perfect match for your needs. You can choose from over 30 colors, more than 10 different collections, and three distinct categories of fabrics. Click here to order fabric swatches.

For detailed information on our header styles, including Grommet, Pleat, and Soft Top, please visit our Header Style Page.