Consider the look, privacy, light control, and texture you want for the room. Because colors and textures may appear differently on a screen, we strongly recommend ordering fabric swatches before placing a custom order.

If you need help comparing options, email our design team at design@cozyology.com. Please include photos of your room and a brief description of the look you want.

The best header depends on your preferred look and the rod or track you plan to use. Hardware and header options are not always interchangeable.

Pleated styles generally hang from compatible rings, hooks, or traverse hardware. Ripple Fold requires a compatible track and carriers to create evenly spaced waves. Grommet curtains slide directly onto a compatible rod, while Soft Top styles create a more relaxed look. The available attachment options can vary by product.

If you already have hardware—or want to use rings, hooks, a ceiling track, or motorization—email a photo and the product link to design@cozyology.com before ordering. We can help confirm compatibility.

Privacy lining adds privacy, structure, and a more finished appearance while still allowing some natural light into the room.

Blackout lining provides stronger light control and is often preferred for bedrooms, nurseries, media rooms, and other spaces where reduced sunlight is important.

Small amounts of light may still enter around the edges depending on the installation and window structure.

Yes. You can order up to 20 complimentary fabric swatches to see and feel the colors and textures in your own home.

A $9.90 shipping fee applies, and you will receive a $10 gift card to use toward a custom window-treatment purchase.

We recommend viewing the swatches in your room during both daytime and evening lighting before making your final selection.

Some available fabrics or colors may not yet appear in the swatch selector. Please email the collection name and color code to design@cozyology.com so we can confirm availability.

If the swatch is available, our team will send you the correct swatch link or explain how to include the requested code in the notes of your swatch order. Please wait for confirmation before placing the order, because availability can change.

Custom drapes are made specifically for your windows, giving you better proportions, a more polished appearance, and greater control over the fabric, color, fullness, lining, length, and header style.

Instead of adapting your room to standard curtain sizes, you receive window treatments designed around your space and style.

You may cancel or adjust your order within 12 hours of order confirmation at no charge.

After 12 hours and before shipment, a 15% fee applies because materials may already have been reserved and production may have started.

Once the order has shipped, it can no longer be canceled, adjusted, or refunded. Please review the measurements, fabric, color, lining, header style, and quantity as soon as you receive your order confirmation.

Yes. Our remote measurement support is complimentary. You can follow our online Measurement Tool, email rough measurements and photos for review, or book a complimentary one-on-one Zoom consultation so our team can guide you through the process.

Please send a full photo of the window and surrounding wall, your measured width and height, photos of any existing rod or track, your preferred fabric and style, and your preferred finished length to design@cozyology.com before ordering.

Yes. Cozyology has already built the recommended fullness into our ordering system. Most drapery styles use approximately 2.2× fullness, based on more than 30 years of curtain-industry experience.

You only need to enter the finished coverage width required for each panel. Do not multiply that width by 2.2—the ordering system accounts for the additional fabric needed to create the pleats and fullness.

If you prefer a fuller or more tailored appearance, we can customize it for you. Please contact design@cozyology.com before ordering.

Measure the full width of the rod or track area you want the curtains to cover. For a pair of center-opening curtains, divide that total coverage width between the two panels. For example, a 100-inch total coverage width normally means two 50-inch panels.

Enter the finished coverage width required for each panel—not the flat fabric width before pleating. Cozyology will calculate the fabric allowance and fullness for the selected header style.

If your rod or track has returns, overlaps, corners, or an unusual layout, email photos and measurements to design@cozyology.com before ordering.

Stack-back is the space the curtains occupy when they are fully open. The required amount depends on the total coverage width, fabric thickness, lining, header style, fullness, and whether the panels open from the center or stack to one side.

If you want the open curtains to clear most or all of the glass, the rod or track usually needs to extend beyond the window opening so the fabric can stack over the wall. There is no single fixed percentage that works for every design.

Email the window width, available wall space on each side, your selected curtain and hardware, and a full photo to design@cozyology.com. We can help review the stack-back plan before you order.

Pleated drapery is handcrafted, and the folds can spring back after sewing. Because of this, a finished panel may measure approximately 4–10 inches wider than the ordered coverage width.

This extra allowance is intentional. It helps the panels cover the hardware at both sides and close fully in the center without leaving a gap. It does not mean that additional fullness needs to be added when you order.

First decide where your rod or track will be installed. Then measure the required width and finished length by following the measurement instructions for your selected product.

Use a metal tape measure and record every measurement in inches. Do not rely only on the window-frame dimensions, because the finished size depends on the installation position, selected style, and desired look.

If you would like us to review your measurements, email your measurements and window photos to design@cozyology.com before ordering.

Please check the quantity shown on the product page and in your cart before completing your purchase.

The number of panels you need depends on the window width and whether you want the curtains to open from the center or stack to one side.

If you are unsure, email design@cozyology.com before ordering. We can help calculate the appropriate number and width of panels.

The fabric remaining at the top when a Roman shade is fully raised is called the stack height. It varies with the shade style, finished length, fabric thickness, lining, lift system, and mounting method.

If preserving the maximum amount of visible glass is important, an outside mount can often be positioned higher so more of the raised shade sits above the window opening, provided there is enough wall space.

Email your window dimensions, mounting space above the window, selected fabric, fold style, and a photo to design@cozyology.com. We can help estimate the stack height and review the finished length before you order.

Most custom items require approximately 5–8 business days for production. Some products may require 8–10 business days.

Air shipping generally takes approximately 5–8 business days after production is completed.

Your estimated delivery time includes both production and transit time. Weekends, holidays, severe weather, and carrier delays may affect the final delivery date.

Applicable customs duties, import taxes, and VAT are included in the final checkout price. You should not be charged additional duties upon delivery.

Once your order has shipped, we will email you the carrier name and tracking information.

Orders may be shipped through UPS, FedEx, or DHL depending on the destination and service availability. Tracking may take a short time to update after the shipping label is created.

Cozyology offers worldwide shipping. We currently provide free worldwide shipping on drapes, shades, and accessories. Any applicable shipping charge will be displayed at checkout before payment.

We cannot ship to PO Boxes or military addresses. Please provide a valid residential or business street address.

Custom drapes, shades, and custom-size hardware are made specifically to your confirmed measurements and selections.

Once production begins, custom products cannot be returned, exchanged, or refunded for non-quality reasons, including changes of mind, color preference, customer-provided measurement errors, natural dye-lot variations, or accepted industry tolerances.

We recommend ordering fabric swatches and asking our team to review your measurements before production begins.

Yes. Cozyology offers a Limited Lifetime Warranty covering qualifying manufacturing defects in materials and workmanship for as long as the original purchaser owns the product.

The warranty does not cover normal wear, misuse, improper installation or care, natural fabric or dye-lot variations, customer measurement errors, or changes in personal preference.

Please follow the provided installation and care instructions to protect your window treatments.

If your order arrives damaged, defective, or does not match the confirmed specifications because of a manufacturing error, please contact design@cozyology.com promptly.

Include your order number, a description of the issue, clear photos of the product, and photos of the inner and outer packaging.

Once the issue has been reviewed and verified, we will provide an appropriate solution, which may include repair, replacement, remake, or another resolution under our Returns & Refunds Policy.

We understand that measurement mistakes can happen. Although correctly made custom products cannot be returned due to customer-provided measurements, eligible remake requests submitted within 30 days of delivery may receive 45% off a replacement order.

Please email design@cozyology.com with your order number, measurements, and photos. Our team will review the situation and help identify the best solution.

Care requirements vary by fabric and lining. Always follow the care instructions listed for your selected product.

For regular maintenance, gently vacuum the curtains using a soft brush attachment. Avoid bleach, harsh detergents, high heat, and tumble drying unless the product-specific instructions expressly allow them.

Professional dry cleaning may be recommended for certain fabrics.

Many Cozyology window treatments can be installed by the customer or a local handyman by following the provided instructions.

The appropriate installation method depends on the product, selected hardware, and wall or ceiling material.

If you are unsure about mounting or hardware compatibility, email photos to design@cozyology.com before ordering or consult a qualified local installer.

No. Cozyology motorized shades and curtains are designed for straightforward installation. The appropriate installation method depends on the selected product, hardware, and wall or ceiling material.

Need help? Email design@cozyology.com with photos of the installation area before ordering.

Cozyology motorized window treatments are available with rechargeable battery motors and plug-in motors, depending on the selected product and configuration.

Rechargeable models can operate for months between charges, depending on product size and usage.

Plug-in models require continuous access to a nearby power outlet.

Please check the power option shown on the selected product page before ordering.

All Cozyology motorized products offer remote operation.

Motorized curtains, Roman shades, and woven shades can also be controlled via app or voice assistant when paired with a compatible smart hub or Matter-enabled device.

Compatibility and any required hub may vary by motor option and device ecosystem. Please check the selected product page or email design@cozyology.com before ordering.

Motorized components are covered under Cozyology’s warranty terms. Coverage depends on the product and component involved.

Please review the current Warranty page for complete coverage, exclusions, and claim requirements.