Understanding Our Refund Policy
Welcome to Cozyology Curtains! We encourage you to review our policies on refunds and cancellations outlined below before finalizing your purchase. These policies are in place to ensure your shopping experience aligns with your expectations and to support your buying decisions with complete transparency.
Customer Support:
If you have any questions or need further information, please contact our customer service team at Care@CozyologyCurtains.com—we're ready to help.
Measurements and Fit Guarantee:
If your curtains don't fit perfectly due to incorrect measurements, don't hesitate to reach out to us. We will collaborate with you to find the best solution, from adjusting a wider panel to offering a 50% discount on a replacement set if needed, valid within 30 days of your original order. Plus, you can request free size adjustments within 24 hours of placing your order.
Non-Returnable Items & Explanation:
At Cozyology Curtains, our curtains are not just products but a showcase of dedicated craftsmanship and detailed personalization. Our skilled artisans carefully craft each curtain to your specific preferences, making every piece unique and exclusively yours. Because of this individualized approach, we are unable to accept returns on these custom-made items, as they are not suitable for restocking or reselling. This includes:
● Customized Drapes: Individually tailored to your specifications, they are uniquely yours and cannot be returned.
● Fabric Swatches and Sample Booklets: These are provided for your convenience to ensure satisfaction before ordering. As such, they are considered a final sale to uphold hygiene and quality.
Conditions Not Eligible for Return:
● Misinterpretation of product images; detailed photos are provided.
● Incorrectly fitting items made according to provided measurements.
● Dislike of color, weight, or texture; ordering samples is recommended.
● Change of mind or no longer wanting the item.
● Customer errors in ordering.
● Size variations within +/- 1 inch, as per industry standard.
● Color variations due to dye lots or addition of liners to curtains.
Returnable Items:
● Incorrect product or color shipped.
● Items with obvious stains or damage—please provide photographic evidence.
Return Process:
- Initiate a Return: Contact us within 30 days of delivery with details and photos of the issue.
- Shipping: Instructions and a shipping label will be provided if the return is approved. Customers may be responsible for return shipping costs.
- Inspection: The item will be inspected upon receipt.
- Refund Issuance: If the return is accepted, we'll process the refund within 3-5 business days.
Refunded amount will be back to you original payment method card, and it normally need 3-7 days to reflect on your credit card.
